Welcome to Flowers Addington. These Terms & Conditions govern your use of our online flower delivery services in Addington and surrounding areas. Please read these conditions carefully before using our website to place orders. By proceeding with a purchase, you acknowledge and accept these Terms & Conditions in full. We may update these terms periodically, so please review them regularly.
Flowers Addington provides online ordering and delivery of fresh flowers and related gifting products to customers in Addington and the surrounding regions. These Terms & Conditions apply specifically to all online orders and deliveries facilitated via our website for individual and business customers across these locations.
To place an order for online flower delivery with Flowers Addington, you must follow the website’s order process. This includes selecting products, confirming delivery details, providing necessary recipient information, and completing payment. Orders are accepted subject to product availability and successful payment processing.
Upon successfully placing an order, you will receive an order confirmation via our on-site notification system or within your online account (if applicable). This acknowledgment does not yet constitute acceptance of your order. Acceptance occurs once the ordered goods are dispatched, at which point a dispatch confirmation is issued.
Customers are responsible for providing accurate order information, including full name, delivery address, preferred delivery date, and recipient details. Flowers Addington is not liable for delays or non-delivery arising from incomplete or incorrect delivery details supplied at the time of order.
While we make every effort to ensure product descriptions and images accurately reflect availability, all flowers and arrangements are subject to seasonal and local availability. If a particular flower or product is unavailable, Flowers Addington reserves the right to substitute with a flower or product of equal or greater value, maintaining the same style and character as the original order. Any significant change will be communicated to you whenever reasonably possible.
All prices displayed on the Flowers Addington website are quoted in Pounds Sterling (GBP) and include VAT unless otherwise stated. Delivery fees, where applicable, are clearly indicated prior to checkout.
We accept major debit and credit cards, as well as any other payment methods specified during the checkout process. Payment must be made in full at the time of ordering. Orders will not be accepted or processed until payment has been received and cleared. If your payment is refused, we reserve the right to cancel the order without further obligation.
Prices are subject to change at any time, but such changes will not affect orders already placed and confirmed. Should an error in pricing occur on our site, we will promptly contact you with the option to reconfirm your order at the correct price or cancel it for a full refund.
Flowers Addington offers flower delivery services across Addington and nearby areas. Delivery dates and times selected are an estimate and though we aim to deliver within your chosen window, circumstances beyond our control (such as traffic, weather, or other unforeseeable events) may sometimes cause delays. We will notify you in the event of any undeliverable order or significant delay.
It is your responsibility to ensure someone is available to receive the flowers at the address provided. If no one is in, we may leave the flowers in a secure location or with a neighbour, unless you specify otherwise at the time of order. A delivery note will indicate where the flowers have been left. Flowers Addington cannot accept responsibility for flowers after they have been delivered to the address provided or left as per special instructions.
If you wish to amend or cancel your order, please notify us as soon as possible through your online account or our website’s contact facility. We can only guarantee changes or cancellations if we receive your request before your order has been dispatched or prepared. Once flowers have been arranged or dispatched, cancellations or amendments cannot be guaranteed, and you may still be charged.
For cancellation requests made within the applicable time frame, you will receive a full refund to your original payment method. Where cancellations occur after dispatch or after the flowers have been prepared, we reserve the right to retain any reasonable costs incurred.
Due to the perishable nature of flowers, refunds and returns are only offered in cases where you receive damaged or incorrect goods. Should this occur, please contact us promptly and no later than 24 hours after receipt. We will ask for photographic evidence before assessing eligibility for a replacement or refund.
Refunds approved by Flowers Addington will be processed to the original payment method within 7 business days. We reserve the right to reject claims made outside the stipulated period or where insufficient evidence of damage or error is presented.
By using our online service, you confirm that you are at least 18 years old and legally capable of entering into binding contracts. You agree to use our site and services for lawful purposes only and not to act fraudulently or supply false information.
You must also ensure that any personal and recipient data you provide is accurate and up-to-date. Flowers Addington complies with all relevant data protection laws in its handling of your information, as outlined in our Privacy Policy.
Flowers Addington will not be liable for any failure or delay in performance of our obligations that result from events beyond our reasonable control, including but not limited to acts of God, adverse weather, transportation strikes, or governmental actions.
Our total liability to you for any claim arising from any order, whether in contract or tort (including negligence), shall not exceed the total amount paid by you for that order. We do not limit or exclude liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or for any other matter for which it would be illegal to exclude liability.
Subject to the above, we will not be liable for any indirect or consequential losses or damages, including loss of profits, goodwill, or business opportunities.
Our aim is to provide exceptional quality flowers and service. Should you have any concerns or complaints about our service, please contact us as soon as possible using the details provided on our website. We will endeavour to resolve your issue promptly and fairly.
All content, trademarks, images, and information displayed on this website are the intellectual property of Flowers Addington or their licensors and are protected by applicable copyright and trademark laws. You may use our site for personal, non-commercial purposes only.
Our website may reference third-party sites or external content. Flowers Addington does not control and is not responsible for the content or practices of any third-party websites, even where they are referenced for information.
If any part of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, this will not affect the validity and enforceability of any other provisions, which will remain in full force and effect.
These Terms & Conditions, and any dispute arising out of or relating to them, shall be governed and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
These terms constitute the entire agreement between you and Flowers Addington regarding your use of our online flower delivery services. They supersede any previous representations or agreements, oral or written.
Should you have any questions about these Terms & Conditions for Flowers Addington’s online delivery services, please get in touch by using the contact options available on our website.
Note: These Terms & Conditions apply to all customers ordering flowers online for delivery in Addington and its surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 153 Addington Rd, South Croydon, London, CR2 8LL.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Addington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Addington.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
