At Flowers Addington, our reputation as a trusted local florist is built upon thoughtful service and the consistent delivery of fresh, beautiful arrangements to households and businesses across Addington. We proudly stand behind our Fresh Flowers Guarantee: every flower that leaves our shop is carefully prepared and checked for top quality, ensuring your order arrives looking vibrant and full of life.
If your order arrives with any sign of damage or is not in perfect condition, please let us know as soon as possible—ideally within 24 hours of receipt. We kindly request that you retain the item and its packaging, and provide a clear photo to help us investigate the issue further. This helps us to resolve your concern promptly and prevent future occurrences.
Flowers Addington is dedicated to ensuring every delivery stays fresh and beautiful for as long as possible. Our arrangements are guaranteed to remain at their best for a minimum of five days from the date of delivery, provided they are cared for as instructed. Should you notice any signs of premature wilting or loss of vitality within this freshness window, please contact us immediately so we can address your concerns.
Your satisfaction is extremely important to us. If your flowers are damaged on arrival, fail to meet our freshness promise, or do not match your order specifications, you are entitled to a choice of a full refund or a complimentary replacement. Our friendly team will review your request and, wherever possible, arrange for a swift redelivery of your fresh flowers or process your refund without delay. Please note that all reported issues must be submitted within the guaranteed freshness window to be eligible.
If you ever feel dissatisfied with any part of the Flowers Addington experience, please reach out to us through our contact page or by visiting our local Addington shop. We pride ourselves on our open and responsive approach: every complaint is treated with respect and urgency. Once you contact us, we will acknowledge your enquiry and investigate thoroughly. You will always be informed of the findings and any actions we take to resolve the matter.
Flowers Addington is proud to contribute to the vibrant local community, delivering fresh, long-lasting floral arrangements to homes and offices in Addington and surrounding areas. Your trust in our team, products, and service means everything to us—and our returns, refunds, and complaints policies reflect our unwavering commitment to your satisfaction. Thank you for choosing Flowers Addington as your florist of choice.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
